Subject: Response to Complaint Email of July 23rd Dear Agent, Thank you for your email outlining the issues related to our products. We have carefully reviewed your concerns and are taking the necessary steps to address them. Firstly, we completely understand your predicament with the unsellable products and agree to replace them with new ones. Please let us know the specific details of the products that need to be replaced, and we will ensure they are sent to you promptly. Secondly, regarding the discounted sale of the flawed T-shirts, we agree to offer a 20% reduction in price. This should help make them more marketable and attractive to your customers. Please let us know the quantity you wish to purchase at this discounted rate. Lastly, we would request you to kindly ship one piece each of SOFTOUCH and WARMILD, and two pieces each of SMARTEX and COLORICH to the following address using DHL. Please note that the shipping costs will be borne by the receiver. Address: Name: Cai Baofeng Company: Southway Garments Co., Ltd Address: No. 212 Tongzhou Road, Nantong, Jiangsu, China Phone: 0086-513-351000 Postal Code: 226000 Account Number for Freight: 289098 We appreciate your cooperation and understanding in this matter. Please feel free to reach out if you have any further questions or concerns. We are committed to providing you with the best possible service and will strive to resolve any issues to your satisfaction. Thank you again for your patience and business. We look forward to continuing our partnership with you. Best regards, [Your Name] [Your Position] [Your Company Name]
